Frequently Asked Questions

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, enter your shipping information, and complete payment. You'll receive an order confirmation email once your order is placed.

If you need help during the checkout process, our customer support team is available 24/7 to assist you.

Orders placed before 2 PM EST on business days are usually processed the same day. Delivery times may vary during peak seasons.

Yes! We offer free standard shipping on all orders over $50. This applies to all addresses within the continental United States.

• Continental US: Free on orders $50+
• Alaska & Hawaii: Flat rate $14.99
• International: Calculated at checkout

Once your order ships, you'll receive an email with a tracking number. You can also track your order by:

1. Logging into your account
2. Going to "My Orders"
3. Clicking on the order you want to track
4. Viewing detailed tracking information

Real-time tracking updates are available for all shipments.

You can modify or cancel your order within 1 hour of placing it. After that, orders enter our fulfillment process and cannot be changed.

To request a change or cancellation:

• Go to your order history
• Select the order
• Click "Request Cancellation" or contact support

If your order has already shipped, you'll need to wait for delivery and then initiate a return.

We offer a 30-day hassle-free return policy. Items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Refund processing timeline:

• Return received: 1-2 business days for inspection
• Refund processed: 3-5 business days after approval
• Bank processing: 5-10 business days to appear on statement

You'll receive email notifications at each step of the process. Refunds are credited to your original payment method.

We're sorry for any inconvenience! If you received a damaged or incorrect item:

1. Contact us within 48 hours of delivery
2. Provide photos of the damage or wrong item
3. We'll send a replacement immediately at no cost
4. No need to return the damaged item in most cases

Contact our support team at or call .

We accept a variety of secure payment methods:

All transactions are secured with 256-bit SSL encryption.

Absolutely. Your security is our top priority:

Yes! We partner with Klarna and Afterpay to offer flexible payment options:

• Pay in 4: Split your purchase into 4 interest-free payments
• Pay Later: Buy now, pay in 30 days
• Financing: Monthly payments for larger purchases

Select your preferred option at checkout. Subject to approval.

Creating an account is quick and easy:

1. Click "Sign In" in the top right corner
2. Select "Create Account"
3. Enter your email and create a password
4. Fill in your details and you're done!

You can also create an account during checkout. Benefits include order tracking, faster checkout, and exclusive offers.

No worries! Here's how to reset your password:

1. Click "Sign In" and then "Forgot Password"
2. Enter your email address
3. Check your inbox for a reset link (check spam folder too)
4. Click the link and create a new password

The reset link expires in 24 hours. If you don't receive the email, contact support.

Our customer support team is here to help:

You can update your account information anytime:

1. Log into your account
2. Go to "Account Settings"
3. Update your personal info, addresses, or payment methods
4. Click "Save Changes"

You can also manage your email preferences and notification settings from your account dashboard.